Terms of service

TERMS AND CONDITIONS

Last updated: 30 March 2026

Please read these Terms and Conditions carefully before placing an order. By purchasing from us, you agree to be bound by these terms.

If you have any questions, please contact us at info@theescapades.co or call 07405175681.

1. About Us

We are The Escapades Ltd, registered in England and Wales under company number 15658234.

Registered office:
20 Wenlock Road
London
N1 7GU
United Kingdom

Email: info@theescapades.co
Telephone: 07405175681

2. Application of These Terms

These Terms apply to all purchases made through our website:
https://theescapades.co

By placing an order, you confirm that:

  • You are at least 18 years old
  • You are legally capable of entering into a binding contract

3. Definitions

  • Goods: Products sold via our website
  • Order: Your request to purchase Goods
  • Contract: The agreement formed when we confirm your Order
  • Consumer: An individual purchasing outside of business use

4. Product Information

We aim to ensure all product descriptions are accurate. However:

  • Images are for illustration only
  • Colours and sizing may vary slightly
  • All products are subject to availability

We reserve the right to make changes to products where required by law or safety standards.

5. Safety-Critical Equipment

Some of our products are safety-critical, including (but not limited to):

  • Climbing ropes
  • Harnesses
  • Carabiners
  • Protection equipment

For safety reasons:

  • These items cannot be returned once opened, used, or handled beyond basic inspection, unless faulty
  • We cannot guarantee the integrity of such equipment once it has left our control
  • Reselling used safety equipment may pose serious risk

This does not affect your statutory rights if goods are faulty or misdescribed.

6. Orders and Contract Formation

  • Orders are subject to acceptance
  • A contract is formed only when you receive an Order Confirmation email
  • We reserve the right to cancel or refuse orders for any reason

You are responsible for ensuring your order details are correct.

7. Pricing and Payment

  • Prices are displayed in GBP (£)
  • VAT is included where applicable
  • Payment is taken at checkout

Pricing Errors

If an obvious pricing error occurs:

  • We reserve the right to cancel the order
  • A full refund will be issued if payment was taken

8. Delivery

We aim to dispatch orders promptly.

  • Delivery will be within the agreed timeframe or within 30 days
  • We are not responsible for delays outside our control (e.g. courier delays)

If delivery fails due to customer error (e.g. incorrect address):

  • We may charge redelivery costs

International Orders

You may be required to pay:

  • Import VAT
  • Customs duties

These are the customer’s responsibility.

9. Risk and Ownership

  • Risk passes to you upon delivery
  • Ownership transfers once full payment is received

10. Returns (Change of Mind)

Under the Consumer Contracts Regulations 2013, you have the right to cancel within 14 days.

To qualify for a return:

  • Items must be unused and in original condition
  • Packaging, tags, and seals must be intact

We may:

  • Refuse returns that do not meet these conditions
  • Apply deductions for diminished value

Important – Safety-Critical Items

Returns may be refused if:

  • The item has been opened or used
  • Its safety or integrity cannot be guaranteed

11. Exceptions to Cancellation Rights

The right to cancel does not apply to:

  • Personalised or custom-made goods
  • Perishable goods
  • Sealed goods opened after delivery (for hygiene reasons)
  • Safety-critical equipment where integrity cannot be assured after opening

12. Refunds

If your return is accepted:

  • Refunds are issued within 14 days of receiving the item (or proof of return)
  • Refunds are made using the original payment method

We may deduct value if:

  • Items show signs of use
  • Packaging is damaged

13. Return Costs

  • You are responsible for return shipping costs (unless faulty or incorrect)
  • We recommend tracked/insured returns

14. Inspection of Returns

All returned items are inspected.

We reserve the right to:

  • Refuse unsafe returns
  • Apply partial refunds
  • Reject items not suitable for resale

15. Faulty or Incorrect Goods

You are entitled to remedies under the Consumer Rights Act 2015.

If goods are:

  • Faulty
  • Not as described

We will offer:

  • Repair, replacement, or refund

16. Limitation of Liability

We do not exclude liability for:

  • Death or personal injury caused by negligence
  • Fraud

However, we are not liable for:

  • Losses not reasonably foreseeable
  • Business losses

We are not responsible for misuse of products or failure to follow manufacturer guidance.

17. Force Majeure

We are not liable for delays or failures caused by events beyond our control.

18. Privacy

We process your data in accordance with UK GDPR.

See our Privacy Policy:
[Insert Link]

19. Complaints

If you have a complaint, contact:

info@theescapades.co

We aim to:

  • Respond within 2 working days
  • Resolve within 5 working days

20. Governing Law

These Terms are governed by the laws of England and Wales.

Disputes may be brought in:

  • England and Wales
  • Scotland or Northern Ireland (if applicable)

21. Contact Us

Email: info@theescapades.co
Phone: 07405175681