SHIPPING & DELIVERY POLICY

THE-ESCAPADES LTD
Last updated: 30 March 2026

This Shipping & Delivery Policy forms part of our Terms of Service and should be read alongside them:
https://www.theescapades.co/policies/terms-of-service

By placing an order with us, you agree to this policy.

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1. Shipping Options & Fees (UK)

We offer the following UK delivery options:

• Free UK standard shipping is available on orders over £30
• Orders are fulfilled using third-party carriers (e.g. Royal Mail or other couriers)

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2. Special Delivery (On Request Only)

Special Delivery is available on request only. Please contact us before placing your order to confirm availability.

• Orders placed before 11:00am (working days) are typically dispatched the same day
• Orders placed after 11:00am are usually dispatched the next working day
• Sent using a next working day delivery service

Important:

• This is a prioritised service, not a guaranteed delivery date
• Delivery times are subject to the carrier’s performance
• Delays may occur due to factors outside our control (e.g. courier delays, weather, operational disruption)

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3. Dispatch & Delivery Timeframes

• Orders are typically dispatched within 1–2 working days
• Orders placed on weekends or public holidays are processed the next working day

All delivery timeframes:

• Are estimates only
• Begin from the date of dispatch (not order date)
• Are not guaranteed unless explicitly stated in writing

Delays may occur due to:

• Carrier network issues (e.g. Royal Mail delays)
• Weather or transport disruption
• Peak periods (e.g. holidays)
• Customs processing (international orders)

We are not responsible for delays caused by third-party carriers.
For consumers, this does not affect your statutory rights.

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4. Delivery Responsibility & Risk

• Responsibility for goods passes to you once the order is successfully delivered to the address provided

You are responsible for:

• Providing an accurate delivery address
• Ensuring the delivery location is secure

Safe Place / No Signature Requests

If you request:

• Delivery to a safe place
• Delivery without a signature
• Redirection after dispatch

This is done entirely at your own risk, and we are not liable for:

• Loss
• Theft
• Damage
• Delivery disputes

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5. Failed Deliveries & Returns to Sender

If a parcel is:

• Returned due to an incorrect or incomplete address
• Not collected from a depot or delivery point
• Refused at delivery

We reserve the right to:

• Deduct original shipping costs and return fees from any refund
• Charge additional shipping costs for redelivery

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6. International Shipping

We offer international delivery. Please note:

• Import duties, VAT, and customs charges are not included in your order total
• These charges are the customer’s responsibility
• We cannot predict or control these fees

If a shipment is refused due to unpaid customs charges:

• The order may be returned to us
• Any refund may be reduced to cover:
  • Outbound shipping
  • Return shipping
  • Any applicable fees

Shipping costs shown at checkout are estimates.
If additional charges apply due to size, weight, or destination, we will contact you before dispatch.

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7. Delays, Loss & Claims

If your order is delayed, lost, or missing:

• We will assist in raising a claim with the carrier where appropriate

Please note:

• Orders are not considered lost until confirmed by the carrier
• Carrier investigations may take time and are outside our control
• Refunds or replacements will only be issued once loss is confirmed by the carrier

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8. High-Value & Safety-Critical Items

For certain items (e.g. climbing equipment), we may:

• Upgrade shipping methods
• Require tracked, signed, or secure delivery

This is to ensure safe and reliable delivery.

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9. Partial Shipments

Where necessary, we may dispatch orders in multiple shipments.

• You will not be charged additional shipping fees
• Delivery times may vary between items

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10. Returns & Refunds

For information on returns, please see our Returns Policy:
https://www.theescapades.co/policies/refund-policy

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11. Contact Us

If you have any questions about shipping or delivery:

Email: info@theescapades.co
Contact form: https://www.theescapades.co/pages/contact