Privacy policy

 

PRIVACY POLICY

THE-ESCAPADES LTD
Last updated: 30 March 2026

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website:
https://theescapades.co

This policy applies between you (the user) and The Escapades Ltd, the data controller.

1. Who We Are

We are:

The Escapades Ltd
Company number: 15658234
Registered office:
20 Wenlock Road
London
N1 7GU
United Kingdom

Email: info@theescapades.co

For the purposes of data protection law, we are the data controller of your personal data.

2. This Policy Works Alongside

This Privacy Policy should be read together with our:

  • Terms & Conditions
  • Returns & Refund Policy
  • Cookie information (below)

3. What Data We Collect

We may collect and process the following personal data:

Information you provide:

  • Name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Order details

Payment information:

  • Payment details are processed securely via third-party providers (we do not store full card details)

Technical and usage data:

  • IP address
  • Browser type and device
  • Pages visited and site activity
  • Date/time of visits

Marketing preferences:

  • Email subscription choices
  • Interaction with marketing emails

4. How We Collect Your Data

We collect data when you:

  • Place an order
  • Create an account
  • Contact us (email, phone, forms)
  • Subscribe to marketing
  • Browse our website (via cookies)

5. How We Use Your Data (Legal Basis)

Under the UK GDPR, we must have a lawful basis to process your data.

We use your data as follows:

To fulfil orders (Contract)

  • Process and deliver orders
  • Manage payments and refunds
  • Provide customer support

For business operations (Legitimate Interests)

  • Improve website performance
  • Prevent fraud
  • Analyse customer behaviour

For marketing (Consent or Soft Opt-In)

  • Send promotional emails
  • Notify you of products or offers

You can opt out at any time.

To comply with legal obligations

  • Accounting and tax records
  • Legal/regulatory requirements

6. Marketing Communications

We will only send marketing emails where:

  • You have opted in
    or
  • You have purchased from us and we are promoting similar products (soft opt-in)

You can unsubscribe at any time via:

  • The link in emails
  • Contacting us directly

7. Who We Share Your Data With

We only share your data where necessary, including:

Service providers:

  • Website platform (e.g. Shopify)
  • Payment processors (e.g. card providers, PayPal)
  • Delivery companies (e.g. Royal Mail, couriers)

Professional services:

  • Accountants
  • Legal advisors

Authorities (if required):

  • HMRC
  • Law enforcement

All third parties are required to respect your data and comply with applicable laws.

8. International Data Transfers

Some service providers may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses
  • Approved transfer mechanisms

9. Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure servers
  • Encrypted payment processing
  • Restricted access to data

However, no system is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your data only as long as necessary:

  • Orders & financial records: typically 6 years (legal requirement)
  • Marketing data: until you unsubscribe
  • Accounts: until deleted or inactive

We may retain limited data where required for legal or regulatory purposes.

11. Your Rights

Under the UK GDPR, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Data portability

To exercise your rights, contact: info@theescapades.co

12. Complaints

If you are unhappy with how we handle your data, you can contact us.

You also have the right to complain to the **Information Commissioner's Office (ICO):
https://ico.org.uk

13. Cookies

We use cookies to improve your experience.

Types of cookies we use:

Essential cookies
Required for website functionality (e.g. checkout)

Analytics cookies
Help us understand how users interact with our site

Functionality cookies
Remember preferences and settings

Consent

You will be asked to accept or reject cookies when visiting our site.

You can also manage cookies via your browser settings.

14. Third-Party Links

Our website may contain links to external websites.

We are not responsible for their privacy practices.

15. Business Transfers

If we sell or restructure our business:

  • Your data may be transferred to the new owner
  • It will remain protected under this policy

16. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

17. Contact Us

Email: info@theescapades.co